Airbnb’s business model relies on making both hosts and guests happy, but the startup is facing pushback from both sides as it flip-flops over who should cover the cost of cancellations. With demand for short-term rentals falling amid a global coronavirus pandemic, the company is now seeking government support for its hosts. But many of them have voiced anger at the startup’s recent decision to expand its “extenuating circumstances policy” in response to the pandemic,
source https://therealdeal.com/2020/03/18/airbnb-calls-for-federal-aid-as-hosts-voice-anger-over-policy-changes/
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