Once again, Airbnb is in damage control. After facing backlash from hosts for changing its cancellation policy in response to Covid-19 — offering guests full refunds without penalties — the startup’s CEO has announced a relief package and issued an apology. “I’m sorry that we communicated this decision to guests without consulting you—like partners should,” Brian Chesky said in an open letter to hosts. The company has established a $10 million relief fund for “superhosts”
source https://therealdeal.com/2020/03/31/airbnb-announces-relief-package-some-hosts-say-its-not-enough/
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