As millions of homeowners face financial distress as a result of the coronavirus crisis, their efforts to work things out with mortgage lenders have run into a logistical bottleneck: call center capacity. Call center wait times have ballooned as the crisis took hold, leading more people to hang up early, according to data from the Mortgage Bankers Association. And the calls, once they do get through, have also become longer. Mortgage Bankers Association Call Volume
source https://therealdeal.com/2020/04/20/mortgage-servicing-centers-see-call-wait-times-balloon-trd-insights/
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