On Jan. 22 at 10:38 a.m., New York City’s 311 hotline received its first inquiry about the new coronavirus. There was no dedicated category for Covid-19 yet, so the call was lumped in with “Novel Coronavirus or Middle East Respiratory Syndrome,” according to records published on NYC Open Data. Now there are four Covid categories. Since that first call, 311 has received more than 100,000 inquiries related to the deadly new coronavirus, with the vast
source https://therealdeal.com/2020/04/16/a-third-of-311-calls-are-coronavirus-related-trd-insights/
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